For all Genfare clients that use FIS, please be aware of the upcoming scheduled maintenance outage. For questions, concerns and support needs, please contact FIS directly at 1.844.300.5510, or email ClientSupport@fisgov.com.
SUMMARY
FIS will utilize the scheduled maintenance windows on Sunday, May 5, 2019 and Sunday, May 19, 2019.
FIS ACTION
FIS will be performing updates to the DataPointe and PayDirect applications on Sunday, May 5, 2019. FIS will be performing updates to the gateway on Sunday, May 19, 2019. We do not anticipate an interruption in services during these times.
CLIENT ACTION
Please share with your internal teams.
WHERE TO GO FOR MORE INFORMATION
Please contact Client Support at 1.844.300.5510, or email ClientSupport@fisgov.com.