If your transit agency has been considering transitioning your fleet to a cloud-based reporting system, you’re in good company.
Agencies that have already made the switch are finding that a cloud-based, one-stop fare collection platform is a win for everyone. Agencies benefit from better data for insights into their system, real-time alerts if issues arise, and the ability to access their data anywhere. Likewise, riders enjoy service improvements made because the agency better understands its community’s transportation needs.
5 reasons for transit agencies to shift to cloud-based reporting
Here are five ways making the shift to Genfare Link®, Genfare’s cloud-based fare collection platform, can optimize your agency’s operations.
Simplify your operations
Genfare Link simplifies operations by providing a central hub where all departments can access the same information instead of working in separate silos. Centralizing operations allows agencies to:
- Seamlessly assign roles and manage users across the agency.
- Simplify collaboration with external partners.
- Centrally add, delete, and assign products to different sales channels.
- Access the platform from any web-enabled device.
- Integrate with any smart hardware or third-party software.
- Import and export data from across the agency to one location.
- Support customer accounts, including refunds.
Make more informed and accurate decisions
Good decision-making requires good data. Genfare Link consolidates all data into one location, eliminating any confusion and inaccuracies that come with juggling multiple sources.
Here’s what data users can access with Genfare Link’s reporting function:
- Transaction history for all point-of-sale devices.
- Filters for any criteria including time, garage, route, bus, etc.
- Full cash reconciliation comparing the entered cash counted amount with the amount that farebox and vaults have reported.
- Ridership, revenue, and sales metrics.
- Real-time tracking of cash and coin in bus and vault to show where the money is in the system at any moment.
- Ridership displayed on a map showing all stops, locations, and ridership information.
- Preventive and corrective maintenance monitoring across fare collection equipment.
Genfare Link’s dashboards make it easy to visualize data, identify trends, and track KPIs to help agencies progress toward their goals.
Save time with more efficient processes
By streamlining processes and optimizing resource allocation, Genfare Link saves time by reducing inefficiencies across the board.
Here’s where agencies using Genfare Link are saving the most time in their processes:
- Time spent reconciling data decreases from weeks to hours.
- Automatic updates of the fare collection firmware have the potential to save weeks of time a year.
- Using Wi-Fi or cellular data transfer decreases each bus probe from 20 seconds to 3 seconds.
Genfare Link is also equipped to scale with agencies over time. Genfare Link has future-proofed its solution by supporting an open architecture, and having the ability to connect with third-party vendors and systems.
Reduce costs in all areas
A cloud-based system that saves money is a powerhouse asset for any agency. Genfare Link reduces the time spent running the system, expedites solving issues, automates updating the software, supports monitoring the hardware, and provides meaningful, usable data at your fingertips.
- By moving from garage equipment to the cloud, agencies can expect substantial savings in up-front hardware and software costs as well as ongoing hardware maintenance.
- Genfare expects considerable time savings by supporting custom reporting that can be exported at your timeframe. No more re-entering data!
- Automatic upgrades to fareboxes and point-of-sale devices allow agencies to stay up-to-date on security and features.
- Predictive maintenance helps agencies identify risks; allowing them to take proactive measures and prevent costly issues from occurring.
Provide greater customer satisfaction
When agency staff are using organized, informative, and efficient systems, they provide customers with better service.
Agencies that use Genfare Link have reported increases customer satisfaction because the data collected gives agencies a better understanding of users’ behaviors and preferences per geographic location, allowing the staff to make changes that meet riders’ needs.
From one centralized location, agency staff can manage customers’ accounts to view activity, process refunds, and fulfill orders. Genfare Link also provides a single source for customer management across smart cards, mobile, e-Fare, and any other point-of-sale locations, servicing a greater number of riders.
Streamlining operations also alleviates the pressure on agency staff who are often spread thin, giving them the tools they need to do more in less time.
Try it yourself and see how Genfare Link can optimize your agency’s operations
Genfare Link goes beyond fare collection to make your operations more efficient than ever before. In summary:
- It’s a comprehensive, scalable, and centralized back-office platform accessible from any web-enabled device.
- It consolidates reporting, configuration, and device management across your fare collection system.
- It’s designed with open architecture to allow connections to smart devices and third-party software for reporting and monitoring.
- It’s customizable to create reports that can be exported to stakeholders across the agency.
- It lets organizations manage their own ridership.
- It configures a variety of fare products and sales channels from one location.
- It has full reporting capabilities across all sales channels.
- It tracks preventive and corrective maintenance for all hardware.
Learn more about Genfare Link’s benefits and features here, and contact your Business Development Director to get started.
