Genfare is devoted to ensuring your transit agency feels supported at every step of our partnership. Because each agency has a unique fare collection solution, we assign a dedicated customer care partner who builds a relationship with your agency, getting to know your staff as well as your hardware and software.
Recently, the customer care, technical support, and training teams were brought under the same leadership for better synergy between them, resulting in faster, more coordinated service. Read on to learn more about your customer care representatives.
Meet the Genfare customer care team
Genfare transit agency partners work closely with one of the following customer care partners:
- Anthony Scimo, Fare media
- Bernadette Saraga, West
- Taner Hasanof, Florida, Central, and Canada
- Daniel Jourdan, East
Your customer care partner is always prepared to answer questions, provide resources, and assist with requests. Learn more about the team and why they’re committed to improving public transit through customer service by reading their stories below.
Anthony Scimo
Anthony Scimo has worked at Genfare for more than 10 years, initially joining the company to work for the parts team in the stockroom. After four years on the parts team, he joined the customer care team supporting customers in our East and West regions, and now supporting media orders.
What’s kept him at Genfare for so long? “Longevity. There are folks who have worked here for more than 20 years – they must have a reason to love this place!”
“The best part about working at Genfare is knowing how many people rely on our product daily. I also love seeing our fareboxes in movies!”
Genfare’s CENTSAaBILL farebox on the pilot episode of Jane the Virgin
Anthony’s experience on the parts team is especially beneficial in customer care because he has extensive knowledge of individual parts and how they function in the farebox. He shared, “As a customer care partner, I feel confident troubleshooting hardware issues over the phone because I have experience pulling parts.”
Outside of work, Anthony is an avid weightlifter and enjoys hiking at the forest preserve with his nine-year-old niece.
Daniel Jourdan
Daniel Jourdan took countless rides on the Metra train and CTA bus while growing up in the Chicago area. “All those times I swiped my card on the farebox or ticket vending machine without knowing where they came from or how they were made. Now, I can say, ‘Hey, I work there!’”
Now, as a customer care partner, he has a strong knowledge of the Fast Fare farebox and its inner workings after supporting live demonstrations. Just like our other customer care partners, Daniel is dedicated to providing fast and efficient customer service. Here’s one of his proudest moments in customer support:
“Our customer in Beaumont, Texas reached out on Friday morning in need of universal probes as soon as possible. Teresa [Manikowski] and I were able to secure a probe, get it through QA and have them program it, and shipped by Friday afternoon. I was very proud when Beaumont called on Monday morning saying they’d received the probe in time. I’m proud that my customers know they’re in good hands.”
In his free time, Daniel is a skilled hiker – his favorite hiking spots are Starved Rock and Matthiessen State Parks. He also plays in a pickleball league.
Bernadette Saraga
When Bernadette Saraga joined the Genfare customer care team, she was responsible for the entire West region and Canada, which includes more than 100 transit agencies in California. Despite the heavy workload, she excelled and earned the highest number of customer satisfaction surveys with positive responses – customers appreciated her responsiveness.
Her start at Genfare is a testament to Bernadette’s work ethic and the determination that exists on the customer care team. When asked what she loves about working at Genfare, Bernadette says, “Every day is different and everyone who works here cares about the work that they do.”
In her downtime, Bernadette’s priority is family time with her children, granddaughter, niece, and dogs. The dogs have their very own Instagram account!
Taner Hasanof
Taner came to Genfare with years of experience in customer care and a 40-year-old Chicago Transit Authority token. Growing up in Chicago, he took the CTA to school, to Cubs games, and anywhere else he went, so working at Genfare is a “coming home” to him. “Transit systems are a vital necessity to a community,” he says. “Being at Genfare takes me back to that.”
Taner’s customer service philosophy is based on listening and meeting expressed expectations. “I make sure I know what the customer is asking for and do everything in my power to give it to them as quickly as possible,” he says.
Since joining Genfare, he has come to appreciate the tools modern fare collection solutions can provide beyond collecting revenue. For example, fare collection has evolved to become vital for data-driven decision-making, such as for route and schedule planning, and as agencies make the most of these tools, they gain ridership.
In his free time, Taner and his wife enjoy spending time with their rescue Australian Shepherd mix dogs at local parks and dog-friendly weekend getaways.
We are here for you
Contact your regional customer care representative directly, or at genfare.customercare@spx.com, or 847-871-1231. Learn more or start an order using the links below:
- Get answers to frequently asked customer care questions.
- Use the Customer Portal.
- Read about how to submit a repairs request, then fill out a Repair Intake Form.
- Fill out a Media Order Form.
- Start a parts order with a Parts Quote Request Form.
- Consider adding a Software Support Agreement to your fare collection solution.