The support you need to get and stay running

Customer Care

Our customer care and account management teams are here for you whenever you need spares, repairs, fare media, or support.

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Our hands-on virtual and in-person learning options empower your workforce to get the most out of your mobility solution.

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Our experienced Field Services team expedites the installation and connection of your fare collection solution.

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Maintenance & Repair

Our Managed Services team simplifies maintenance and repair to keep your hardware in service for years to come.

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Your dedicated Program Management team helps to ensure the success of your project, every step of the way.

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Technical Support

Our Technical Support team keeps your software running smoothly with system updates and troubleshooting.

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Fast answers for current customers

Do you need to return an item, follow up on a support ticket, or order fare media? Find out how and get answers to other frequently asked service questions on our services. FAQ page.

Journey with Genfare

We want to elevate transit, not just for riders, but also for the agency and the whole community. Learn how Genfare can help your agency increase ridership and raise revenue with our simplified, empowered, and connected equitable mobility solutions.