Genfare has completed the modernization of the Genfare Link platform.

Now, we are continuing our evolution toward a fully cloud-based Genfare Link platform. This transition is part of our ongoing commitment to provide reliable, modern, and future-ready fare collection systems that meet the growing needs of our agencies and their riders. By moving to the cloud, Genfare Link will deliver improved scalability, performance, and long-term sustainability for your operations.

Genfare Link 2.0 is a modern, cloud-based platform that eliminates on-premises hardware, streamlines reporting and configuration, and provides faster, more reliable support. This upgrade positions your agency for future enhancements and operational efficiency.

Moving to the cloud brings major benefits for agencies and riders alike, including:

  • Stronger data security: Cloud hosting protects your data with advanced encryption, regular backups, and instant recovery—eliminating reliance on aging on-premise systems.
  • All data in one place: Transaction, ridership, and device monitoring data from fareboxes, mobile apps, e-Fare portals, and retail channels are consolidated in one secure, centralized location.
  • Reduced IT burden: With no on-site servers to maintain, your agency’s IT resources can focus on higher-value priorities.
  • Continuous updates: The cloud allows Genfare to deliver ongoing enhancements, security patches, and feature updates automatically—without hardware refresh cycles or system downtime.

What’s changing?

As Genfare moves away from on-premise infrastructure, the Garage Data System (GDS) application and its associated database, as well as any Network Manager (NM) infrastructure, will be retired by December 31, 2028. They will be replaced by direct-to-cloud communication via the cloud link application and the Genfare Link platform.

Consolidating fare management into the Genfare Link cloud platform will simplify deployments, improve usability, and strengthen security while supporting agencies of all sizes with one modern solution. Other improvements over the GDS and NM include:

  • Web-based configuration of all devices
  • Consolidated reporting
  • Automatic quarterly platform updates
  • Modern dashboards
  • Simplified integration of third-party data

What to expect

Scheduling

Genfare will schedule two implementations per month, each taking as little as two to three weeks. We’ll coordinate with you to find the best timing, using a transparent tracking system to manage resources and minimize disruption. Early engagement ensures you secure your preferred slot.

SaaS agreement

Each customer will execute a Genfare Link Subscription and Service (SaaS) Agreement; existing SSAs are either appended or replaced so all hosted functionality and support are covered in a single agreement.​

Transition

Once your transition is scheduled and your SaaS agreement is in place, Genfare will assign a technical or project professional to lead your transition.

  • You’ll receive dedicated training, a clear migration plan, and ongoing support.
  • Our team will guide you through every step, ensuring your staff is confident and your operations are uninterrupted.
  • There will be no downtime during the upgrade.
  • Post-cutover validation will confirm that data and operations are performing as expected.

If you are currently using Genfare Link configured to transfer data through the GDS and NM, your Genfare Link instance will be migrated to the cloud. If you already have the cloud-based Genfare Link, there will be no changes.

Impacts to your agency

Once updated, your fleet devices will transmit data through our cloud link application directly to Genfare Link, eliminating the need for complex onsite equipment and ensuring a more streamlined and secure system architecture.

The cloud-based system reduces reliance on legacy hardware, but some equipment may need updates. We’ll assess your setup and provide guidance to ensure compatibility and maximize your investment.

All current fareboxes, including most mixed-fleet configurations, are supported. Legacy fareboxes are also supported except for some first and second generation CentsaBill fareboxes.

Onboard fare collection workflows remain largely the same

Riders pay as they do today and operators interact with the farebox in familiar ways. The major differences are in how data is transmitted and how quickly back-office staff can see status, revenue, and fault information, which should improve service quality without adding steps for drivers or riders.​

Your agency will have a single source of truth, giving operations, finance, and IT one web-based system for configuration, reporting, and monitoring.​

SaaS subscription pricing

Genfare Link’s new pricing is comprehensive, simplified, and scalable. There are no surprise charges or  fees – everything is included, from implementation to upgrades to support. And while the capabilities and performance of Genfare Link have grown significantly, the overall cost compared to the legacy solution has not, resulting in outstanding value for forward-thinking transit agencies.

Your agency’s pricing is based on a simple formula scaled to the size of your transit agency: a one-time implementation fee, plus an annual software subscription bundled with an annual support agreement, for the term of the contract. This combination encompasses everything and keeps the cost within reach of even the smallest cash, coin, and magnetic agencies.

Implementation

The implementation fee covers the migration of your data and systems to a robust cloud environment, access to advanced reporting tools, and comprehensive training—ensuring you receive maximum value and a seamless transition.

Subscription and support

Instead of large, infrequent hardware/software purchases, agencies pay recurring subscription and support fees that cover hosting, updates, and support, aligning costs with ongoing value and reducing upfront capital spend. This includes:

  • Hosting on AWS
  • Access to the Customer Portal for training, support, case management, and media ordering
  • Reporting dashboards with filtering, sorting, exporting, and graphical data representation
  • Quarterly software updates
  • Device management

Get more information

Get started

Contact your Business Development Director to begin your transition.

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