We're with you every step of the way
We make sure your staff knows the ins and outs of your agency's solution, from pre-implementation through the life of your products.
On-site
Before your solution is installed, we conduct a 5-day, in-person train-the-trainer course covering the operation and maintenance of your new products. This gives your team time to train your drivers and other operators.
Virtual
Before you adopt a new solution, we conduct virtual training sessions in a lab environment. When your system is launched, training on how to create, use, and analyze reports continues with live data.
Follow-up
We can return to repeat courses or offer refreshers as your staff turns over or simply needs to brush up on how to use and maintain your solutions. On-demand training videos and documents are available on our customer portal at any time.
On demand training on the Customer Portal
Our Customer Portal is the gateway to 24/7, on-demand training. A robust and continually-updated library of training videos, knowledge base articles, and user manuals cover the use, maintenance, management, and troubleshooting of Genfare products along with the features and functions of our solutions. Supervisors can assign training tracks to their team members and monitor progress.
Future-proof fare collection
Imagine the power of having every aspect of your transit system – and every user – connected by compatible hardware and software. Learn how Genfare leverages the Internet of Things to help your agency increase ridership and raise revenue with our simplified, empowered, and connected equitable mobility solutions.